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Office Assistant

Location

Landenberg, PA

About Us

Our team-centric wholesale propagation nursery provides top quality starter plugs of perennials, ornamental grasses, ferns, and sedges to the industry. North Creek strives to promote sustainable outdoor environments while producing plants that stand the test of time. Our extensive plant palette has a strong emphasis on Eastern US native species, encompasses new ornamental varieties, tried-and-true favorites, and our treasured natives. North Creek offers exceptional customer service, real-time availability, and sustainable growing initiatives which help growers succeed and ecological designs thrive. Discover the North Creek difference—Where Horticulture Meets Ecology™.

Position Summary

The Office Assistant is responsible for daily administrative tasks that assist and support the Customer Service Representatives (CSRs) to ensure the satisfaction of our customers and the efficient and effective function of the Sales and Marketing at North Creek Nurseries. The Office Assistant’s job is 50% telephone work, 50% computer-based tasks.

Monday - Friday, Part-Time Position (25-30 hours/week)

Email application and/or resume to Addison Van Ness, Customer Service Manager, addison@northcreeknurseries.com

North Creek Nurseries, Inc. is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or national origin.

Essential Duties/Responsibilities

Answer telephones and serve as first line of contact for customers (i.e., answer customer inquiries; route calls/take messages). Customer interaction includes product availability, catalog requests, order updates/adjustments, account changes
Notify customer of upcoming shipment, truck delivery or confirmation of order pick up date
Assist CSR with customer reschedules (notify customers via email or phone; update designated reports and orders to reflect changes)
Provide administrative support for the Customer Service/Sales and Marketing Teams (e.g., prepare contracts, order entry, general clerical functions such as preparing mail, filing)
Post daily availability to the website every morning using Excel and Clarity Connect

Experience

Past work experience in an office setting desired (e.g., receptionist, filing, greeting visitors)

Knowledge / Skills Required

English is required; knowledge of Spanish helpful but not required
Must have good computer skills; very well versed in Microsoft Excel, Word and Outlook, and able to quickly learn new database software
Demonstrate professional telephone etiquette
Plant knowledge helpful but not required
Excellent professional communication, listening, and interpersonal skills a must

Desired Skills

Be a good communicator, able to organize thoughts well and express them in a clear and effective manner
Exercise initiative, be resourceful, and be able to work independently
Have a strong work ethic, be detail oriented, highly organized, able to prioritize and multi-task
Invest the time and effort to do a good job; take pride in accomplishments
Is a flexible team player with a "can-do" attitude; can be flexible and adaptable in approach to work
Be mature, flexible, adaptable, and committed in approach to work
Be able to interact with different types of people, as our customer base is varied
As a representative of the company, be dependable, consistent and positive
Be able to produce results in sometimes-chaotic situations; stay calm in difficult situations
Maintain a clean working area ("starts clean, works clean, finishes clean")
Work in a safe manner, reporting any unsafe conditions or safety incidents
Follow and sustain LEAN Flow or Working Smarter program in day-to-day tasks
Follow Systems Approach to Nursery Certification (SANC) practices in day-to-day tasks and strive for continual improvement of our facility practices and internal procedures

Education

High School Graduate

Compensation: Commensurate with experience