• First-time Customers: $500 minimum order
• Existing Customers: One flat minimum
• Minimum order per variety: One flat
• Minimum truck shipment: 35 flats
• For US orders: 3:00 pm EST, Thursday, the week prior to your ship date EXCEPT for inspection states (AZ, CA, ID, MT, NM, OR, UT, WA), which require three weeks lead time.
• For Canadian shipments: 3:00 pm EST, Thursday, three weeks prior to your ship date.
• Cancellations: please see below
• Pot tags are available at an additional charge and are not automatically included with your order – if you require tags, please request them when placing your order.
• Tags are required for certain patented varieties where noted.
• Tags are bundled and sold to match the number of plants per tray - what you need is what you get!
• We accept all major credit cards (MasterCard, Visa, Discover, and American Express) for the prepayment of your order.
• For new customers - pay quickly and easily by credit card, or fill out a credit application (available online or by fax) if you would like to request Net 30-day terms. Please allow up to 3 weeks to process.
• For customers with terms - all bills are due at net 30 days. A finance charge of 2% per month (24% per year) will be added to any bills left unpaid after 30 days. Accounts showing 60 days past due will automatically be put on hold and no orders will be accepted until payment arrangements have been made. All available or accrued discounts will be forfeited until the account has been brought up to date. A $30 fee will be charged for all returned checks.
• ACH or wire transfer options are available for fast and easy payment; please contact email@example.com for more information.
Substitutions & Shortages
• In the event of shortages or delays, we will notify customers to arrange rescheduled shipments.
• We will not make substitutions or reschedule orders without prior customer approval.
• We are happy to discuss growing a crop in your chosen size or a variety not listed in our catalog, please fill out our Custom Grow Request form.
• Minimum quantity per variety may vary; please contact customer service at firstname.lastname@example.org for details.
• Custom orders cannot be canceled once production has begun.
• Cancellations received less than 5 business days prior to ship or pickup date will be subject to a 20% restocking fee.
• Cancellations on custom orders are not accepted once production has begun.
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