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Shipping Options & Information


Customer Pickup

Customer Pickup & Shipping Facility
124 Wedgewood Road, Oxford, PA 19363

(our mobile site gives turn-by-turn directions to our Oxford Location)

Pick-up Hours: 7:30am - 3:30pm, Tuesday through Friday

To ensure your order is ready upon arrival, please contact Customer Service to schedule a date and time for pickup. If your pickup time is not scheduled beforehand, you or your driver may experience delays. If you prefer orders be boxed for pickup, please notify Customer Service when placing the order. A $6.50 per box charge applies to all boxed customer pickups. No handling charges are incurred.

North Creek Trucks

North Creek is delighted to provide delivery on our trucks to locations within 600 miles from our shipping facility in Oxford, PA.  Orders of 35 flats or more are eligible for truck delivery.  A per flat rate will be applied to all truck shipments based on distance from our shipping facility.  If you prefer to receive plants on a North Creek truck, please let Customer Service know at the time of your order.  We will do our best to honor this request.  In some instances, we might also contact you to see if receiving your order on our truck is acceptable.

Cost per flat within the U.S.
$3.50 - up to 150 miles
$4.50 - 151 to 300 miles
$5.50 - 301 to 600 miles

Pallet & Rack Shipments


Our shipping options have expanded to better serve you! We currently ship via Con-way, FedEx Express and FedEx Freight to ensure competitive market rates. Pallets cost $7.00 each. Box/Handling charges apply when shipping on a pallet (see below, Box Dimensions & Charges). All freight, pallet charges and box/handling charges are applied once your order has been assembled. We'll gladly provide freight quotes at the time your order is placed.

Orders totaling 32 flats or more may also ship using our cost-effective custom wooden rack - no boxes needed. Rack shipments provide several advantages over boxed shipments, including significantly increased air circulation while in transit, reduced cardboard waste, and reduced customer time and labor costs. An on-site forklift or loading dock is required to receive your shipment on our custom wooden rack. If you wish to utilize a rack shipment option, please contact Customer Service for additional information.  A $90 charge per wooden rack will be applied.

Rack Dimensions & Capacities
46"L x 46"W x 81"H
80 flat rack - 72 & 50 plug flats
64 flat rack - LP32 & LP50 plug flats

(Rack capacities are general and may vary due to plant heights)

Boxed Shipments


We partner with FedEx Express, FedEx Ground and UPS Ground. All liners are wrapped in a netting material to secure individual plugs throughout transit. A per-box charge is applied once the order is assembled and processed (see below, Box Dimensions & Charges). If you need final shipping costs for a boxed shipment, please request this from Customer Service when placing your order.

Box Dimensions & Charges

Small Box (21" x 12" x 9")
Price per box: $6.50 each
50 & 72 plug flats - fits 2 per box
LP32 & LP50 plug flats - fits 1 per box

Large Box (21" x 12" x 15")
Price per box: $6.50 each
50 & 72 plug flats - fits 3 per box
LP32 & LP50 plug flats - fits 2 per box


XL Box (21" x 12" x 18")
Price per box: $6.50 each
50 & 72 plug flats - fits 4 per box
LP32 & LP50 plug flats - fits 2 per box

(Box capacities are general and may vary based upon plant growth and species)


North Creek Delivers into Canada!

Over the years, we've explored many options to reduce international freight costs. We have found that the best way to ship into Canada is to simply deliver it ourselves! The North Creek sales team looks forward to building truck runs into Ontario, Quebec and surrounding areas. A $4.50 per flat shipping charge applies to all orders delivered to Canada via the North Creek truck. For more information and freight quotes, please contact Customer Service.

Canada and Other Destinations Requiring Phytosanitary Certification


Phytosanitary Certification is required for all plants shipping to AZ, CA, ID, MT, NV, OR, UT, WA, and Canada. Certification is also required for grasses and sedges shipping to CO and NM. In order to ship product to these destinations, all plant material must be inspected by the USDA and drenched before being certified for shipment. The drench fee is $1.00 per flat and guaranteed not to exceed $50 regardless of the quantity of flats ordered. All orders requiring inspection must be placed a minimum of 3 weeks prior to the ship date.

Our plants are grown in a soilless media and can be shipped across state and national borders. We cannot ship grasses to UT and OR. Shipments to MT are prohibited from June to September. Shipment of Nassella is prohibited to CA, as well as Andropogon virginicus to NV.

Pallet and boxed shipments to Canada are sent via UPS International or FedEx International. We strongly recommend our wooden rack option as the transit times to the west coast and Canada may take 3 days or more. If you have a carrier you wish to use, we will gladly work with them to get your orders delivered in a timely manner. Please contact Customer Service for further details.

Summer Shipments


During the warm summer months, we might suggest delaying your shipment to ensure your order arrives in the best possible condition. If delaying a shipment is simply not possible, we offer and recommend expedited services to reduce the transit time of your order and reduce the risk of possible losses.

Winter Shipments


Many of our plants are acclimated to unheated greenhouses during the winter months for vernalization. If you receive dormant material during this time of year, we recommend taking extra precautions to ensure viability upon transplant. When placing the plants in a warm greenhouse, it is important not to overwater the material or subject them to drastic temperature fluctuations. If you have questions or are uncertain on how to best manage dormant material, please contact Customer Service. We will happily direct you to a member of our growing team for additional information and guidance to ensure your success.